Hey guys needed to vent a little.
This is stern related because his show is dead and robin is black.
Anyway, I just got out of a 2 hour sit down with a family to make their funeral arrangements for an aunt who passed away. This is the first black family I have ever dealt with in this profession as we don't have many in our neighborhood. I cannot believe how these people acted, spoke, the lack of respect and discipline their 2 little boy had, and their endless nickel and diming everything that I suggested in order to keep their costs of the arrangements down. We had another family in the home seeing their father for the first time and the family I was meeting with has these 2 little boys, running around, yelling, throwing the candy we leave out at each other and no one was reprimanding them or seemed to even care that there was another grieving family present. I was furious but kept my composure, was respectful and asked if they could somehow calm the children down. It was as if I asked them to kill the kids, I somehow insulted them. The woman who I assumed was the mother got up and yells..YELLS to the kids that they are annoying me and that the man doesn't care that we have no toys for you to play with but y'all gotta be quiet and sit like statues.
After the 2 hours of sitting there and legitimately trying to save their money and give them the best service possible, they ask me if I had numbers to other funeral homes in the brentwood /central Islip location. I gave them a few phone numbers and with relief said my goodbyes to them and thanked god they didn't use us.
I have never seen such lack of empathy, respect, tact, or control in my life. Thanks for listening. And now it seems funny after reading it back to myself lol