Comcast Apologizes After Customer's Name Shows Up as 'AssHole' on Bill

Discussion in 'The Howard Stern Show' started by chapped, Jan 28, 2015.

  1. chapped

    chapped Well-Known Member

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    Via Elliott.org, a Spokane, Wash., resident named Lisa Brown claims that, after she called Comcast to cancel her family’s cable, her husband’s name was changed from Ricardo Brown to “Asshole” Brown on her most recent cable provider bill.



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    Apparently, Lisa Brown called to cancel the cable portion of the bill because her family was experiencing financial difficulties and she wanted to cut costs. She was — of course — transferred to a retention specialist, who tried to persuade her to sign up for a new two-year contract. When the specialist proved ineffective, she was charged a $60 cancellation fee.

    Elliott said that it was only after he reached out to the Comcast communications staff that the company responded to Brown’s complaints.

    While Jenni Moyer, senior director of Comcast corporate communications, said she couldn’t verify that timeline, she did confirm to Yahoo Tech that the incident happened. She also offered an apology.




    https://www.yahoo.com/tech/comcast-apologizes-after-customers-name-shows-up-109423091834.html
     
  2. dexterdog

    dexterdog Well-Known Member

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    :goatse: Brown must be thrilled. Still owes $230.00...
     
  3. crazypreacher

    crazypreacher Spoon! Gold

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    Honesty in business is refreshing.
     
  4. Lemmy

    Lemmy Douchebag Extraordinaire Gold

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