I've used them a lot over the years. I had 2 dozen red roses sent to my girlfriend's office today. I got an email this morning saying they selected me to receive a free upgrade to long stem roses which was cool. They got there and didnt look too great so i called an bitched. They offered a FULL refund or to send another shipment. I opted for the refund since i already bought other shit, but i was pretty impressed. No questions asked!