For anyone contemplating subscribing to Charter services, I'm not having such a great time. A tech came out on Sept 28 and diagnosed my TV problem as needing 400' of feeder line replaced. It would take 4 weeks I wrote a letter to Charter corp reminding them of their obligation a week or so later. On November 13, I called Charter's corporate Escalation line. This is the special line where they take extra care of customers who have had terrible service and an awful experience. I spoke with Keena and told her that the 4 weeks were up and I even gave them an extra 2 weeks. There is also the little matter of me needing credit for not having TV. Keena, of the special corporate escalation line, told me that she would get back with me by November 15 with a resolution and credit. November 15 came and went. Keena, of Charter cable's corporate Escalation line did not bother to call me back. I had even given her two telephone numbers to reach me 24 hours a day. I called Charter cable's corporate Escalation line again today and spoke with a gentleman about my problem. He may be very concerned with me but the only thing he is able to do is schedule me a Trouble Call for Wednesday, Nov 21. In case you don't know, A trouble call dispatches a tech who is trained to troubleshoot inside wiring problems and little else. If he can't fix the problem, he sets up an SRO, which is what I already had on Sept 28. So, it looks like I'm going to have to sit at home on Wednesday so they can waste a trip out here to determine that the Trouble call tech can't finish it, then he will schedule an SRO, which, by the way, has no appointment time. It's basically when they can get around to it. It took three days the last time this happened and that was only because I called and raised heck several times a day. Bottom line, I have no TV except for rabbit ears. Charter is in no way going to have this fixed for Thanksgiving, a heavy TV watching day at my house. Does anybody think Charter appreciates me or even wants me as a customer?