If Howard got the Sirius Customer Service comments, would he call to bitch you out?

Discussion in 'The Howard Stern Show' started by YinzerMasshole, Nov 3, 2015.

  1. YinzerMasshole

    YinzerMasshole VIP Extreme Gold

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    I got my car serviced last week for the first time at a new dealership. The process kind of sucked, they took longer than they said they would, etc. Compared to other places I've taken my car, it wasn't great. So, I got a customer survey this morning, and answered the questions truthfully. I didn't bash them totally, but was straightforward. I told them they didn't need to call or contact me.

    Five minutes later, I get an angry phone call from a service guy at the dealership, who's irate because my feedback "singlehandedly destroyed our team's rating, and our team gets paid that way." He demands an explanation, and I said my feedback spoke for itself, compared to other places I'd been, they weren't that great. Then he angrily tells me, "You need to understand the impact of your actions."

    I ended the call a minute later, just telling the guy, "It's clear you're not calling me because you want to better understand why I left the feedback I did."

    If this is how we really pay people, that's goddamn stupid. And also explains why there are so many fake reviews on websites out there.
     
  2. DiamondGoddess

    DiamondGoddess Born Ready for My Close-Up! Gold

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    Is he gonna do the "call you on New Year's if you Twitter me your phone #" again?

    I'm tempted...
     
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  3. x76

    x76 Well-Known Member

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    The local Toyota dealership chainsawraped me over a replacement driver's side mirror and I detailed the rape on Yelp, and the dealership called me and I told them just exactly what I'd written and why I'd written it. You Jewed me out of $500 and LOST MY BUSINESS for the 3-4 cars I expect to purchase before I steal away home to Jesus. Was that a bright business decision on your part? An HOUR of labor to swap out a rear view mirror? I don't think so. You reap what you sow.
     
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  4. GodsWForecast

    GodsWForecast Well-Known Member

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    "...singlehandedly destroyed the team's rating"...as if you are Conan the Destroyer or something...ROTFLMAO!

    What an asshole. Guess you won't be going back there anytime soon.
     
  5. DeltaGold84

    DeltaGold84 Well-Known Member VIP

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    The way this year has gone and the people who have already gotten thru, there is no way in hell he'll do this.
     
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  6. DiamondGoddess

    DiamondGoddess Born Ready for My Close-Up! Gold

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    Excellent point, Delta!!!
     
  7. Jayla

    Jayla Ou ai-je l'esprit? Gold

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    Of course not. He gets paid no matter what.
     
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  8. Robert Higgins

    Robert Higgins Well-Known Member VIP

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    Sounds to me like it wasn't the first bad survey that the dealership received.

    Fuck him. Do your job well and you won't get complained about.
     
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  9. SternsEgo

    SternsEgo Well-Known Member

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    Should take out an ad in the newspaper about their shit serivce or if you have the marbles get a billboard. Fuck em, can't handle criticism/reviews don't send out asking for it, or get out of that kind of work. I hate car dealers and salesman. I bought a brand new car last year, the LED daytime running light burned out a day after I bought it, went to get it fixed, they fucked up putting backing the fender not once but 3 times, it still looks like shit.

    The place that I bought my car from i'm having some issues and they aren't returning any of my calls. I only deal with the dealerships cause of the warranty, once that up I would go to other non dealership shops. Dealers/car salespeople are hated for a reason. Please post the name of the dealership I would love to post some negative shit about them.
     
  10. Bye You!

    Bye You! The n word guy Gold

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    This is not true. I had an insane old bat call me a liar to my face yesterday claiming I placed a silver filling in her tooth last month, when I placed a white one in the tooth in front of it.

    I told her we don't even have that in the office and I haven't placed one in 3 years. Then she said I covered it up by telling "the girl" what to write in the chart.

    Bottom line: you can't win.
     
  11. SalsMasterShake

    SalsMasterShake Mouthpiece VIP

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  12. Robert Higgins

    Robert Higgins Well-Known Member VIP

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    Rules of remaining sane in any business:
    1. Old people are crazy
    2. you can't reason with crazy people
     
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  13. artful dodger

    artful dodger Well-Known Member

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    actually, surveys do mean a lot at major dealerships and often times for service, anything less than a perfect score is failing
     
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  14. YinzerMasshole

    YinzerMasshole VIP Extreme Gold

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    :lo5:Which explains why their ratings on their website
    I've often had decent luck with these places over the years, but since I moved to the Seattle area, many of them are shitheads.

    It's the BMW place in Bellevue, by the way. The local news "consumer reporter" and I are in touch.
     
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  15. SouthernListen

    SouthernListen I don't follow the crowd. Sorry about that. VIP

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    Contact the management and tell them the name of the guy who called you and that you'll be posting your experience dealerrater.com and Yelp and such. (even if you won't). He'll wish he'd shut his idiot trap. They sucked and got rated for it. Dipshit can't deal with it. Which is why he's a service writer at a dealership. For now, at least.
     
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  16. SouthernListen

    SouthernListen I don't follow the crowd. Sorry about that. VIP

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    True. And that's a great example of how stupid the people who run dealerships are. You don't get useful feedback when you create a system like that.
     
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  17. SouthernListen

    SouthernListen I don't follow the crowd. Sorry about that. VIP

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    Hence, self-employment. That way you can tell the old bat to get the fuck out and never come back.
     
  18. SouthernListen

    SouthernListen I don't follow the crowd. Sorry about that. VIP

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    Let's set aside the Hebrew oriented part of this....$500 for an hour of labor?
     
  19. SternsEgo

    SternsEgo Well-Known Member

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    nice :beer:
     
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  20. Gretsch Man

    Gretsch Man Well-Known Member

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    Fuck car dealerships. Those crooks deserve all the shit they get. I bought my last three cars at Carmax just to avoid the pushy assholes and their haggling bullshit.