Red Wing Shoes……great customer service!

Discussion in 'The Bar' started by Lemmy, Mar 26, 2014.

  1. Lemmy

    Lemmy Douchebag Extraordinaire Gold

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    I bought a new pair of boot for work just before New Year's and was very happy with them. For a few weeks they were a bit snug but broke in nicely and felt great until a few weeks ago. All of a sudden it felt like some waves developed by the balls of my feet. I tried some pricey gel insoles but my feet were still killing me. Oftentimes I'm on my feet for 14-16 hours so I was hurting.

    So today I took them into the store. I know they have a 30 day "comfort return" policy but the rest of the warranty is primarily for the waterproof aspect and problems with construction. I figured they'd weasel out of the warranty and say it was "normal" but I figured I'd see if they would recommend an insole or something. To my shock they checked them over and said that if I wasn't happy they weren't happy and agreed that something was "off" with structure of the boot. They told me they'd replace 'em with the same boot style or I could pick whatever I wanted with 100% credit.

    I picked out a different set more like a hiking boot rather than a work boot. They seem much more comfortable. Made in USA, local owned franchise and takes care of their customers. They earned my loyalty for sure. :woot:

    No pics due to WGAS/WGAF!
     
  2. face palm

    face palm Well-Known Member

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    hey there flat foot :smile:
     
  3. Billy Brown

    Billy Brown Thinking big VIP

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    Never had a pair or Red Wings, but I hear good things
     
  4. Lemmy

    Lemmy Douchebag Extraordinaire Gold

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    The boots were great initially. Now if these new ones give me a similar problem I'll be a bit less enthused but I figure "things happen" and they took care of me so as long as these wear normally I'm their customer to lose.
     
  5. Lemmy

    Lemmy Douchebag Extraordinaire Gold

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    :nojj:
     
  6. Gomez

    Gomez Well-Known Member

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    you need to not be on your feet so often
     
  7. Lemmy

    Lemmy Douchebag Extraordinaire Gold

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    I shoulda went to college. :bigcry:
     
  8. DrivenByDemons

    DrivenByDemons Spinoff Jesus Staff Member

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    I wear em too but for the price you pay they can afford to replace them. Not cheap.
     
  9. Mlaw

    Mlaw Quite Contrarian Gold

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    you should have your feet resized every couple of years, you may need to change sizes, slightly
     
  10. Stevie

    Stevie Now go...Ohm.

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    Yeah but dont they repair em for free? At least they used to..
     
  11. Gomez

    Gomez Well-Known Member

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    it's never too late, Lemm

    [​IMG]
     
  12. datchguy

    datchguy New Member Banned User

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    This.
     
  13. VAsiCkBoy

    VAsiCkBoy Well-Known Member

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    Earned my first red wings at 16 :coffee:
     
  14. datchguy

    datchguy New Member Banned User

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    CaptainFrank would prefer you go in there in full riot gear, put a breaching charge on the door, tear gas the building after you set the charge off and then go in there M4 drawn.
     
  15. datchguy

    datchguy New Member Banned User

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    :lo5:
     
  16. fletchman71

    fletchman71 Well-Known Member

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    What size feet do you have Lemmy? I usually wear a 13 Wide or 14 and it's hard to find comfortable boots. Do they have larger sizes?
     
  17. Lemmy

    Lemmy Douchebag Extraordinaire Gold

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    Agreed but just because they can and should doesn't mean that they would. :toptip:
    I can buy just about any size 12 without trying them on and not have an ounce of problems. The fit was fine…..is was something under the removable insole that was wearing or breaking in weird or something.
    It is if you have no ambition. :woot:
     
  18. Mlaw

    Mlaw Quite Contrarian Gold

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    I saw my first bat wings at 19
     
  19. Lemmy

    Lemmy Douchebag Extraordinaire Gold

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    …..actually gonna post a gun question after I have my lunch. :whistle:
     
  20. Lemmy

    Lemmy Douchebag Extraordinaire Gold

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    :ninja: