Sirius XM accused of misleading customers

Discussion in 'The Howard Stern Show' started by Onehourphoto, Dec 4, 2014.

  1. Onehourphoto

    Onehourphoto Maverick Gold

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    By Mitch Lipka MoneyWatch December 4, 2014, 2:28 PM
    Sirius XM accused of misleading customers

    Sirius XM Radio (SIRI) must pay a steep financial penalty because of claims that it made life hard for millions of customers.

    The satellite radio provider will pay $3.8 million to 45 states and the District of Columbia to settle charges it misled consumers, engaged in deceptive billing practices, and created hurdles to canceling contracts, several attorneys general announced on Thursday.

    The settlement includes a requirement that Sirius XM repay consumers who were hurt by the alleged practices and that the company change its business practices.

    Sirius XM was accused of "misleading, unfair and deceptive acts or practices in violation of state consumer protection laws," according to Ohio Attorney General Mike DeWine, whose office led the multi-state case.

    Among the allegations against Sirius: customers' cancellation requests were ignored; contracts were renewed without the knowledge of customers; extra charges were levied; rates were sharply increased without the knowledge of customers; and the company failed to provide refunds in a timely way.

    "Consumers should be able to understand what they are purchasing and exercise their cancellation rights without hassle," DeWine said in a statement.

    In the settlement, Sirius XM agreed to:
    • Clearly and conspicuously disclose all terms and conditions at the point of sale, such as billing frequency, term length, automatic renewal date, and cancellation policy.
    • Make no misrepresentations about the available plans in advertisements.
    • Provide advance notice via mail or email about upcoming automatic renewals for plans lasting longer than six months.
    • Revise the cancellation procedures to make it easier for consumers to cancel.
    • Prohibit incentive compensation for customer service representatives based solely on "saves," or retaining current customers who attempt to cancel.
    To qualify for restitution, consumers must file a complaint with their state attorney general in the next five months that involves the conduct addressed in the settlement, which took place between July 28, 2008, and Thursday, Dec. 4. The consumer also must show an actual loss that their state's attorney general has not already resolved.

    The following states are party to the agreement in addition to Ohio and Washington, D.C.: Arizona, Alabama, Alaska, Arkansas, Colorado, Connecticut, Delaware, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, North Carolina, North Dakota, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, and Wisconsin.
     
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  2. Mike2077

    Mike2077 Well-Known Member

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    I canceled in 2009 and they continued to bill me for months after. Shady company that will do anything to take your money. I love that half of their programming is pirated for FREE! haha, and if their satellites are anything like their cheap Chinese made radios they should be falling out of the sky anytime now.
     
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  3. Kool

    Kool Well-Known Member

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    I had an issue with them, I just might file a complaint myself.
     
  4. Mike Huntslooce

    Mike Huntslooce Maker of Champions Gold

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    I hope they completely go under.
     
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  5. Mlaw

    Mlaw Quite Contrarian Gold

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    peanuts
     
  6. BethSucks

    BethSucks Well-Known Member Staff Member

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    The penalty is less than two weeks of the Wigged Wonder's salary, the thieves there will just find new ways to fuck with the customers.
     
  7. JB50

    JB50 Well-Known Member VIP

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    At least the lawyers will get paid.
     
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  8. Shuli sucks

    Shuli sucks Well-Known Member

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    All lies!!! jewish owned media companies would never lie to their customers.
     
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  9. BethSucks

    BethSucks Well-Known Member Staff Member

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    There are loan sharks with better customer service practices than SiriusXM
     
  10. HS Cult Leader

    HS Cult Leader Elite Member Gold

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    Everyone knows they lied when they said that Howard would be commercial free.

    They lied when they said he wouldn't be censored.

    And they lied when they said that his show would be better then the old broadcast show.
     
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  11. Mr Vengeance

    Mr Vengeance Ladies love cool V. VIP

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    Biggest issue I had with them is that they allow you to sign up online, but won't let you cancel online. Clearly making it harder to wait on hold and then have to listen to sales pitches to keep you as a customer. Fortunately my cancellation went smoothly.
     
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  12. HypocriteHowie

    HypocriteHowie Well-Known Member

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    Howard lied, Sirius hopefully dies.
     
  13. Mr Vengeance

    Mr Vengeance Ladies love cool V. VIP

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    Actually, those are all Howie's lies.
     
  14. Wainegro

    Wainegro Well-Known Member

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    [​IMG] The fruit doesn't fall far from the Scumbag.
     
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  15. yaddc

    yaddc Well-Known Member

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  16. puncher

    puncher VIP Extreme Gold

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    There should have been an addition to the settlement in regards to Howard 100/101:

    • Subscribers were mislead into thinking they were going to get 5 days of shows, and now only get 3 days of infomercials for AGT and NSAL
    • Mr. Stern promised a 3rd channel that would include new and original programming
    • Subscribers were mislead due to the "tapes" being censored, and many hours of tapes not being aired due to the Mr. Stern trying to forget his past
    • Subscribers were mislead then they signed up thinking they would get a show that involved a "real" comedian, instead they get Mr. Stern and a "laughing box"
    • Subscribers were mislead when it was revealed that the "writing team" for HSS consisted of Benjy Bronk and Elissa Jordana
    • Sirius/XM will now advise Mr. Stern or NBC to start paying for advertising on the HSS after it was proved that Mr. Stern
    • Subscribers were mislead when it was revealed that the "bits" called prank calls were proven to be faked and scripted
    • Subscribers were mislead when Mr. Stern claimed he had "nothing to gain from the merger", when in fact he received a large bonus for the merger
     
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  17. BethSucks

    BethSucks Well-Known Member Staff Member

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    It misses the most egregious lie of all, Howard's constant drumbeat for the merger claiming to have nothing to gain from it while knowing all along he got a $25 million bonus just for it's occurrence.
     
  18. Nick Manning

    Nick Manning Well-Known Member VIP

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    You mean Wiggy would be involved in a company that conducts fraud? Allegedly.

    [​IMG]