Fucking morons. I e-mailed Customer Care about an issue with the new On Demand player after it was moved from the beta to the production system. I carefully explained the issue in detail which had nothing to do with the basic functionality of the player which was working fine. The fucking retards took thirteen days to respond to me and sent me this which has nothing to do with the issue I had: â€¢ Is Flash Player enabled? You can find information about Flash Player at http://macromedia.com. â€¢ Verify that your internet connection is consistent. An intermittent connection can cause Flash applications to fail to load content, especially streaming content. â€¢ Do you hear music? If you are hearing music, then the Player might be slow in loading graphics. If you do not hear music or see any graphics, then try refreshing your page by pressing F5, Control R or Command R.