Agoraphobic UK grandmother falls down manhole after braving outside world BY Lee Moran NEW YORK DAILY NEWS Wednesday, April 22, 2015, 9:02 AM SWNS Janet Faal is recovering physically, but says it'll be "years" before she makes progress against her agoraphobia after the freak manhole accident. An agoraphobic British woman bravely left her house for only the third time in ten years — and then promptly plunged down an open manhole. Janet Faal had only just started beating her crippling decadelong fear of the outside when the horrific accident happened, reports the Telegraph. The 57-year-old was out helping a friend reverse her car on the driveway of Complete Tyres Services, in Crawley, West Sussex, at 2 p.m. Friday. She went to move a wooden pallet and accidentally stepped into the gap below, causing her to do the splits. Faal fractured one of her legs as it fell down the coverless void. The grandmother of four also broke her nose after slamming head first onto the pallet. SWNS Faal has four grandchildren. She claims the accident has possibly set her back "years" in her fight against the condition — and now feels like she may never leave her home again. "I was helping her reverse out of a car park, and there was this wooden pallet in the way," she told ITV News. "I moved the pallet and took a step over — never in my life did I think there's a hole underneath, I thought it'd just fallen over. The next thing I remember is the pain. It was awful," she added. It's not clear who should have been maintaining the manhole cover, as neither the tire shop or its landlord, JP Supplies, are accepting responsibility. SWNS Neither Complete Tyres Services in West Sussex nor the shop's landlord will take responsiblity for the manhole, pictured.