What we (meaning you) says: "I hate national chains. I always support local businesses. The people who work there give better and more personalized service. Fuck these national chains". What we really say with our actions: "We prefer the national chains and it's not even close". When will this lie about "local mom and pop stores are better" stop? National stores offer much, much better selection and almost always they offer lower prices. This lie about "personalized service" is such a myth. Like I can walk into my local hardware store and hear, "Hi Bob, welcome back, how did Becky's swim competition go? Oh, by the way, I ordered those custom bathroom fixtures we talked about, I can bring them over to your house after dinner". Employees are the same everywhere you go, some good, some shitty, most are average.