Anyone else sick of the Non-Apology apology, where people say, "I'm sorry if you......"? It's like people are saying I'm sorry that YOU have a problem - but they are not acknowledging that they did something that pissed you off. I just got off the phone with my oil-burner company - who couldn't come to repair my oil burner last night because they had too many calls and not enough staff.. When I called to complain, the Supervisor said, "I'm sorry IF you were inconvenienced". I said "of course I was inconvenienced - that's why I called to complain". The guy reacted like he didn't know why I was saying. This cultural error - of not really apologizing - started about 15 years ago - best I can recall- where people don't really apologize - they respond saying "I'm sorry if YOU....." Isn't part of apologizing acknowledging that you injured the other party in some way? Am I just getting crotchety in my older middle age, or does this piss you off too?