http://www.huffingtonpost.com/entry/veterans-health-care_us_56c7778de4b0ec6725e28aed WASHINGTON -- Army veteran Dennis Magnasco spent two days trying to get a doctor's appointment at his VA clinic in Bedford, Massachusetts, but he couldn't get through to anyone on the phone. So he and his boss, Rep. Seth Moulton (D-Mass.), came up with another idea: filming. They set up a camera, put the call on speakerphone and dialed in again. For nearly five straight minutes, their video shows Magnasco being swept up in a loop of automated voices telling him to press different numbers, which sent him to other automated voices, which sent him back to the beginning of the original recording. Over. And over. And over again. Moulton, an Iraq War veteran himself who's introduced several bills aimed at fixing problems at VA, wanted to put a human face to the widespread problem vets have in accessing care. He posted their video on his Facebook page last week. It went viral. More than 2.1 million people read Moulton's post and watched the video. More than 20,000 people shared it. Within a few days, the VA fixed the phone system at its Bedford facility and Magnasco was able to make an appointment.